ctgame Privacy Policy

ctgame is an online casino and sports betting platform accessible at ctgame.app, providing Pakistani players with a wide range of gaming entertainment including cricket betting, live dealer casino games, video slots, crash games, and the Callbreak card game. For the purposes of this Privacy Policy, ctgame acts as the data controller — meaning we determine the purposes and means by which your personal data is processed.

This Privacy Policy applies to all users who access ctgame through any device or interface, whether via a desktop browser, mobile browser, or any ctgame-branded application. It covers all personal data collected from users based in Pakistan and internationally.

ctgame collects several categories of personal data depending on how you interact with the platform. The table below outlines the main categories and specific data points collected:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond what is strictly required for identity verification), or health data unless specifically required by law.

ctgame collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in surveys or promotions.
• Automated technologies: Data collected automatically when you use the ctgame platform, including cookies, server logs, pixel tags, and similar tracking technologies. This includes IP addresses, session data, and device fingerprinting used for fraud prevention.
• Third-party sources: Data received from identity verification service providers, payment processors, and fraud prevention agencies who conduct checks on our behalf. We may also receive updated contact or address information from our payment partners to keep your records accurate.
• KYC and AML checks: During the identity verification process, ctgame works with licensed third-party KYC providers to confirm your identity and check your name against applicable sanctions lists and PEP (Politically Exposed Person) databases.

ctgame processes your personal data for the following specific purposes:

• Account creation and management: To register your ctgame account, verify your identity, maintain your profile, and provide ongoing access to the platform.
• Service delivery: To process bets, settle game outcomes, credit winnings, manage bonus eligibility, and deliver the full range of ctgame gaming products including cricket betting, live casino, slots, and Callbreak.
• Payment processing: To facilitate deposits and withdrawals through JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20. Your payment data is shared only with the relevant payment processor for this purpose.
• Regulatory compliance: To meet our obligations under applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licensing conditions. This includes verifying that all users are aged 21 or above.
• Fraud and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, cheating, collusion, and money laundering across the ctgame platform.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and deliver effective support through live chat and email channels.
• Platform improvement: To analyse usage patterns and technical performance in order to improve ctgame's features, fix bugs, and enhance the overall user experience for Pakistani players.
• Marketing communications: With your consent, to send you promotional offers, bonus notifications, and ctgame news via email or in-platform messaging. You may withdraw this consent at any time.
• Responsible gaming: To monitor your gaming activity for patterns that may indicate problem gambling behaviour, and to administer self-exclusion, deposit limits, and cooling-off periods in accordance with ctgame's responsible gaming framework.

ctgame processes your personal data under one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the contract between you and ctgame — i.e., delivering the gaming services you have registered for, processing your bets, and paying your winnings.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation, KYC requirements, gaming licence conditions, and sanctions screening obligations.
• Legitimate interests: Processing carried out for ctgame's legitimate business interests, such as fraud prevention, platform security, abuse detection, and service improvement, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your explicit consent, primarily for marketing communications and certain optional data uses. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

ctgame does not sell your personal data. We may share your data with the following categories of third parties, strictly for the purposes described in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processors receive the minimum financial data necessary to process your transactions.
• KYC and AML providers: Licensed identity verification and sanctions screening service providers who verify your identity and age on ctgame's behalf.
• Game software providers: Where ctgame utilises third-party game engines or live dealer studios, limited session and account data may be shared with the provider for game delivery purposes. These providers are contractually prohibited from using this data for their own marketing.
• IT and cloud infrastructure providers: Service providers who host ctgame's servers, databases, and technical infrastructure. All such providers are bound by strict data processing agreements.
• Regulatory and law enforcement authorities: ctgame may disclose your personal data to competent authorities where required by law, court order, or regulatory instruction — including financial intelligence units in connection with AML reporting obligations.
• Professional advisers: Lawyers, auditors, and insurers where necessary for ctgame's legal or commercial operations, under strict confidentiality obligations.

ctgame uses cookies and similar technologies to deliver a functional, personalised, and secure gaming experience. The following types of cookies are used on the ctgame platform:

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies will prevent you from using core ctgame functionality. Disabling other cookies will not prevent access to the platform but may affect your experience.

ctgame retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years after account closure, in compliance with AML and gaming regulatory requirements.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: All deposit, withdrawal, and betting transaction logs are retained for a minimum of five (5) years for AML and audit purposes.
• Support communications: Live chat transcripts and support emails are retained for up to three (3) years from the date of the last interaction.
• Marketing data: Email marketing consent records and campaign interaction logs are retained until you withdraw consent, plus an additional two (2) years for compliance record-keeping.
• Cookies and analytics: As outlined in the Cookies section above, with a maximum retention period of twenty-four (24) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents reconstruction of individual identities.

ctgame implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS encryption on all data transmissions between your device and ctgame's servers.
• AES-256 encryption at rest for all stored personal and financial data within ctgame's database infrastructure.
• Two-factor authentication (2FA) available to all ctgame account holders and mandatory for all ctgame internal staff accessing user data systems.
• Role-based access controls (RBAC) ensuring that ctgame staff can only access the personal data necessary for their specific job functions.
• Regular penetration testing conducted by independent cybersecurity firms to identify and remediate vulnerabilities in ctgame's infrastructure.
• 24/7 security monitoring using intrusion detection systems and anomaly detection to identify and respond to threats in real time.
• Secure payment tokenisation ensuring that no full payment credentials are stored within ctgame's own systems.

As a ctgame user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected]:

• Right of access: You may request a copy of all personal data ctgame holds about you. We will provide this within thirty (30) days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Basic profile information can be updated directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data in certain circumstances — for example, where the data is no longer needed for the purpose it was collected. Note that this right is subject to legal retention obligations (such as AML requirements) which may prevent full deletion.
• Right to restriction of processing: In certain circumstances you may ask ctgame to pause the processing of your personal data while a dispute or query is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another provider.
• Right to object: You may object to processing of your personal data where ctgame relies on legitimate interests as its legal basis. You may also object to direct marketing at any time — this is an absolute right with no exceptions.
• Right to withdraw consent: Where processing is based on consent (primarily marketing communications), you may withdraw that consent at any time by updating your notification preferences in your account or by contacting support.

ctgame is strictly an adults-only platform. The minimum age to hold a ctgame account is 21 years. We do not knowingly collect, process, or store personal data from individuals under the age of 21. Age verification is a mandatory step of the registration and KYC process for all ctgame users.

If ctgame discovers or is notified that an account is held by a person under 21 years of age, the following actions will be taken immediately:

• The account will be suspended and then permanently closed.
• All personal data associated with the underage account will be securely deleted as soon as legally permissible.
• Any funds deposited by the underage user will be returned to the original payment source.
• The incident will be reported to the relevant regulatory authority where required by law.

ctgame's primary user base is in Pakistan. However, as an online platform operating with global technology infrastructure, some of your personal data may be transferred to, stored in, or processed in countries outside Pakistan — including where our cloud hosting providers, KYC vendors, or game software providers are located.

Where such international transfers occur, ctgame ensures that appropriate safeguards are in place to protect your data, including:

• Data processing agreements incorporating standard contractual clauses that require the recipient to protect your data to a standard equivalent to that required under applicable data protection principles.
• Transfers only to service providers who demonstrate compliance with internationally recognised data security standards.
• Regular review of third-party data handling practices to ensure ongoing compliance.

By using the ctgame platform, you acknowledge that your personal data may be transferred internationally as described in this section. If you have concerns about any specific international transfer, please contact our support team.

ctgame may, with your explicit consent, send you promotional communications relating to new games, bonuses, special offers, and platform updates. These communications may be delivered via email or through in-platform notifications.

You have complete control over your marketing preferences:

• You can opt in to marketing communications during registration or at any time through your account settings.
• You can opt out at any time by updating your communication preferences in your ctgame account or by following the unsubscribe link in any marketing email.
• Withdrawing marketing consent will not affect your ability to use ctgame's core services.
• Even if you opt out of marketing, ctgame may still send you essential service communications such as security alerts, transaction confirmations, and KYC request notices — these are not marketing messages and cannot be opted out of while your account remains active.

ctgame may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. When material changes are made, we will notify registered users via email to the address on file and/or via a prominent notice on the ctgame platform prior to the change taking effect.

The effective date at the top of this page will always reflect the date on which the current version came into force. We encourage you to review this page periodically so that you remain informed about how ctgame is protecting your personal information.

Continued use of the ctgame platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a material change to this Privacy Policy, you should close your ctgame account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or ctgame's handling of your personal data, please reach out to us through the following channels. We are committed to responding to all privacy-related enquiries promptly and transparently.

When contacting ctgame about a privacy matter, please include your registered username and a clear description of your query or request. For formal data rights requests (access, erasure, portability), please use the subject line "Data Rights Request" so that your message is routed to the correct team without delay.